T21
FAQs
Switching between Fahrenheit / Celsius
Long tap the “Temperature + and -” buttons simultaneously for a few seconds.
No response when powered
1. Ensure the socket’s powered.
2. Plug the machine in well.
If in vain, please reach customer service.
Food's not cooked, cool frying basket
Ensure the runtime’s long enough. If the food’s still not cooked thoroughly, please reach customer service.
Touch display not responding
Unplug the air fryer and restart it.
If in vain, please reach customer service.
Dispaly shows "OFF"
Unplug the air fryer and restart it.
If in vain, please reach customer service.
Error code E1/E2
It’s the normal protection mechanism of NTC. Please unplug the air fryer and restart it.
If in vain, please reach customer service.
Error code E4
Leave enough room for heat dissipation. Power the machine off. Let it cool and restart it.
Shows "3 bars"
1. If the machine functions well and shows bars when the basket’s pulled out. Please restart the machine.
2. If it shows bars right after being powered on, please reach customer service.
The back air outlet does not ventilate
1. If the fan blades are stuck, please rearrange them.
2. If powered on, but the motor does not work, please reach customer service.
Fan blades noise
Please rearrange them.
Plastic smell
1. It’s normal for a new machine, and there’s no harm. After some use, the smell would disappear.
2. Check if there’s sol around the heating pipe. If so, please reach customer service.
