P11 SMART

FAQs

Black screen when charging

Insert the adaptor in place.

Short runtime when fully charged

Replace the battery. please reach customer service.

Low suction power

1. Clean filter assembly and the dust container, then correctly install them.
2. Replace the HEPA filter.

Battery's dead

Reinstall the battery and charge it fully.

Cannot not power on

Remove the metal extension tube and attach the electric broom head directly to the engine. If it functions, then the metal extension tube needs replacement. please reach customer service.

Air outlet heats up

Clean the HEPA filter and dust container. If it happens after fully charged, then it’s normal.

Dust container cracks

Replace the dust container.

Motor error

Reinstall the battery. If in vain, please reach customer service.

Display shows red brush icon

1. Remove the roller brush and detangle it，Clean the bearings on both sides of the brush head.
2. Install the metal extension tube well.
3. Remove the metal extension tube, and attach other brushes directly to the engine. If it functions, then the electric broom head’s defective, please reach customer service.