M7 PRO

1. Please use the Proscenic APP with a 2.4GHz network.
2. Press both buttons on the robot until the lights flash blue to enter network configuration mode.
3. Choose the WiFi and enter the password correctly. Keep the WiFi password between 8-12 characters long.
4. Connect to the Proscenic hotspot, then returns to the APP.
Please reach customer service if the Proscenic hotspot does not appear on the WiFi page.

1. Place the router, robot and phone closer.
2. Grant permissions for APP such as GPS/location.
3. Use a 2.4GHz network.
4. Enter the WiFi name and password correctly.
5. Use another phone’s hotspot as WiFi to test if the connection failure was due to network.
If in vain, please reach customer service.

Restart the auto dust collector.
If in vain, please reach customer service.

Correctly insert the dust bag, or replace it with a new one if full.
If in vain, please reach customer service.

1. Check if the buttons of the robot and the auto dust collector work.
2. Unplug the auto dust collector and plug it in again for re-connection.
If in vain, please reach customer service.

Fill up the tank and tighten the lid, then place the tank horizontally. If water runs out, then the tank needs replacement.

1. Tighten the lid of the water tank.
2. Adjust the water volume via APP.

1. Install the water tank well in place. Check if the metal contact pieces of the tank and robot are free from dirt.
2. Check if the water outlet’s clogged. If so, use a needle to unclog it.
3. Avoid adding detergent into the tank in case it clogs the water outlet.
4. Adjust the water volume on APP.

Please reach customer service.

Remove the roller brush and clear the tangles with the small cleaning brush attached. Clean the bearings on both sides as well.

1. If using mopping mode, please do NOT wet the mopping cloth beforehand.
2. Check if the wheels are worn.
If in vain, please reach customer service.

Check if there were blockages around the wheels.

Remove the roller brush and clear the tangles with the small cleaning brush attached. Clean the bearings on both sides as well.

Remove the side brush and clear the tangles, then restart the robot.

1. Remove the side brush to clear the tangles, then reinstall it.
2. Remove the roller brush cover and the roller brush to clean, then reinstall them.
3. If in vain, remove the roller brush cover and the roller brush, then run the robot to see if the noise disappears. For further support, please reach customer service.

Clean the dust box or replace the HEPA filter.

1. Gently brush the dust off the radar lens.
2. Check if the front bumper’s blocked by pushing and releasing it. Clean the front bumper lens.
3. Deal with malfunction accordingly if there’s an error reminder by APP or robot.
4. If in vain, use a toothpick or thin stick to poke the “RESET” hole around the robot and restart it.

Check if the buttons are normal， If so, use a toothpick or thin stick to poke the “RESET” hole to reset the robot, then restart it.
If in vain, please reach customer service.

1. Wipe the lens of the front bumper clean and the cliff sensors on the bottom edge of the robot.
2. Deal with malfunction accordingly if there’s an error reminder by APP or robot.
If in vain, please reach customer service.

1. See if the space around’s too little or with obstacles.
2. If controls with APP, make sure the network’s fine. Usually, the robot responds more slowly in rush hours due to network delay.

1. Check if the front bumper’s blocked by pushing and releasing it a few times.
2. Loosen the screws at the bottom of the front bumper a bit.
3. Reinstall the front bumper.
If in vain, please reach customer service.

1. Check and remove blockages.
2. Clean the side brushes, wheels, roller brush and sensors.
3. Push and release the side wheels, and see if both rebound normally.
If in vain, please reach customer service.

1. Check if “Do not disturb” time conflicts.
2. Enable the “resume cleaning” function.

1. Check if the charging base is powered. Unplug and plug it in for charging.
2. Leave enough space around the charging base for better receiving the signal.
3. Check if the metal charging pieces of the robot are free from dirt such as oxide.
If in vain, please reach customer service.

1. Use the original charger and place the charging base horizontally. Unplug and plug it, then try to recharge.
2. Reinstall the battery.
If in vain, please reach customer service.

1. Use the remote control or APP to cancel the scheduling.
2. Reset the machine via APP.
3. If the problem was not solved, remove the battery, and install it after 3-5 minutes.
4. If the robot’s powered on and a pet touches it, it may auto start.
5.The use of remote controls of other household appliances may interfere with the robot due to infrared signals.

1. Charge the robot for 4-5 hours and check if the light of the charging stand is energized when charging.
2. When fully charged, check how long the robot could run and the battery level.
3. Replace the battery if needed.

1. Install the dust box well in place. Check if the metal contact pieces of the dust box and robot are free from dirt.
2. Replace the dust box if the metal contact pieces on both sides appear to be different. If so, please reach customer service.

Such is normal when using right after being fully charged. Please turn off the machine and allow it to cool.

1. Disable other devices’ connections if there are too many connections to the same WiFi network.
2. Use another phone’s hotspot as WiFi and see if it happens again.

Let the robot finish the cleaning and return to the charging base automatically for charging. Otherwise, the cleaning records would not be saved.

Place the robot on a flat surface/floor, then restart it. (The robot needs to reposition itself when the surroundings change, so this is a normal reminder)

1. Check if the robot’s off the ground, place it on a flat surface/floor and restart it.
2. Clean the cliff sensors around the bottom edge of the robot.
If in vain, please reach customer service.

Flip the robot over, clean the cliff sensors around the edge, and restart it.
If in vain, please reach customer service.

1. Check if the front bumper’s blocked by pushing and releasing it. Clean the front bumper lens.
2. Clean the cliff sensors around the bottom edge of the robot.
If in vain, please reach customer service.

1. Use the small cleaning brush to brush the radar lens gently, or use a hairdryer’s cool wind to blow it.
2. Stick the finger around the radar and rotate it. Wipe the lens with alcohol, then restart the robot.
If in vain, please reach customer service.

1. Check if obstacles prevent the robot from entering the areas.
2. Check if objects were moved or surrounding changed.
3. Check if the magnetic tape was moved.
4. Check the battery level after cleaning. The low battery could cause missed cleaning.

Check if the network’s stable.
It’s normal that maps show differences in the situations below:
1. if the robot was blocked frequently.
2. if the robot runs under the bed or sofa.
3. if the robot’s moved manually.
4. if detergent was added to the water tank.

1. Ensure the network’s fine.
2. Ensure over 20% battery power.
3. Keep the robot powered up on the charging base during the upgrade and do not interrupt it in the middle of the upgrade.

Replace the remote control’s battery.