Please note that the following shipping guide is for reference only. Shipping times are calculated in business days, and delays may occur due to unforeseen circumstances such as force majeure, natural disasters, inclement weather, public holidays, or factors beyond our control.

Once your package has been dispatched, you will receive an email notification with shipping details. 

Important Reminder: Estimated shipping times are a general guide and may not apply to remote areas.

Where Do We Ship?

We offer shipping to most countries around the world.

*Please note that some remote locations may incur additional shipping fees.

How to Check if We Ship to Your Country？

To verify if we can ship to your country, please add the product to your shopping cart and proceed to the checkout page. You will be able to see if your country is eligible for shipping.

Order Delivery Time

Order delivery is divided into two stages:

1. Order Processing Time: 2-7 business days
2. Shipping Time:

• 3-5 business days for items shipped from local warehouses (available for machines and some accessories).
• 10-15 business days for items shipped from China (available for some accessories).

*Please note: Estimated shipping times are general estimates and may not apply to remote areas.

Shipping Methods & Fees

We offer a range of trusted shipping carriers, including UPS, DHL, EMS, FedEx, and others.

Shipping Fee: Free shipping on all orders.

Customs and Taxes

Please be aware that taxes may apply to imported goods or services, as determined by your local country’s regulations. Proscenic is not responsible for any tax charges or customs fees that may arise during the importation of products. Shipping rates are estimated and may vary depending on your country’s tax policies.

For more information, please contact your local customs authority.

Note: Any return costs due to failure to sign for packages will be the responsibility of the customer, not Proscenic.